
FREQUENTLY ASKED QUESTIONS
What materials are used in Heliconia jewelry?
Our pieces are crafted from high-quality bronze and plated with 24k gold, ensuring both durability and a luxurious finish.
How should I care for my jewelry?
o maintain the beauty of your jewelry, we recommend keeping it dry and storing it in a cool, dry place. Avoid exposing it to harsh chemicals, perfumes, or moisture.
Do you offer customization or personalized jewelry?
Currently, we do not offer customization. However, we create limited and unique pieces inspired by everyday moments, ensuring each design is special.
What is your return policy?
We accept returns within 14 days of purchase for items that are unworn and in their original packaging. For wholesale purchases, please refer to our wholesale policy.
Do you offer wholesale pricing?
Yes, we offer wholesale pricing for select partners. Please contact us for more information and to request our wholesale line sheet.
How can I track my order?
Since all of our pieces are handcrafted, some items may have slight imperfections that add to their unique charm. If your jewelry gets damaged within three months of purchase, please reach out to us, and we'll work together to find a solution. Please note that after three months of use, we can no longer provide warranty coverage. Your satisfaction is our priority!
What if my jewelry gets damaged?
Since all of our pieces are handcrafted, some items may have slight imperfections that add to their unique charm. If your jewelry gets damaged within three months of purchase, please reach out to us, and we'll work together to find a solution. Please note that after three months of use, we can no longer provide warranty coverage. Your satisfaction is our priority!
Do you ship internationally?
Soon! We are currently working to offer international shipping. Stay tuned for updates!
How can I stay updated on new collections and promotions?
Sign up for our newsletter to receive updates on new arrivals, exclusive promotions, and special events.
What is your social responsibility commitment?
At Heliconia, we dedicate 2% of our sales to support quarterly events that teach vulnerable communities, including children from rural areas, to create handcrafted items.
How can I contact about and order?
At Heliconia, we dedicate 2% of our sales to support quarterly events that teach vulnerable communities, including children from rural areas, to create handcrafted items.
What are your shipping options?
US OVERNIGHT SHIPPING: Next business day delivery by end of day.
US EXPRESS SHIPPING: Delivery within 2-3 business days.
US STANDARD SHIPPING: 6-8 business days.
DHL INTERNATIONAL STANDARD SHIPPING: 8-14 business days.
FREE US STANDARD SHIPPING offer is valid on orders $99 or more. No promo code is required to redeem free shipping, just select Standard Shipping during checkout. Offer is subject to change without notice.
*Shipping thresholds are subject to change during sales and promotional events. Be sure to check the latest details at checkout to see how you can qualify for free shipping!

Have questions about your order or need assistance? We're here to help!
Please go to the link to contact us here